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AustraliaAtlantis Family Waterpark Hotel Ascend Hotel Collection Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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| 1.2 miles from Wisconsin Dells centre |
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Stephen Sat, 15 February 2025
Exceptional
Haley Sat, 15 February 2025
Very good
Liked: Loved the spa tub in the room and the friendly staff
Lewis Fri, 14 February 2025
Passable
Liked: Staff was very nice.
Disliked: The bed was not sturdy at all. We got locked out of the building because card reader "froze". When I turned on the hot tub in our room, the water became dirty leaving a black film around the tub. And the hot tub in the pool area was out of order.
Larzelere Mon, 10 February 2025
Good
Liked: The waterpark was nice and so was the whirlpool in our room.
Disliked: The hot tub wasn't working. Our TV didn't work. The USB for the phone charger didn't work. And of course the maintenance didn't understand English where they had to use an app to understand. Also there was no phone in our room or hair dryer. I understand that times are tough for employees but a English translator would be nice.
Decker Mon, 10 February 2025
Bad
Disliked: Smelled like weed in hall than it was blowing though fan into room.
Marie-claude Fri, 7 February 2025
Exceptional
Jennifer Mon, 3 February 2025
Not the greatest...
Liked: The staff were super friendly and helpful. The facilities met our needs.
Disliked: The whole property looked aged and in need of updating. It met our basic needs for an overnight stay but I wouldn't want to stay for a longer vacation.
Kevin Fri, 31 January 2025
Exceptional
Liked: It was perfect in every way and wed like to extend our stay one more night actually.
Wayne Wed, 29 January 2025
Good
Alex Wed, 29 January 2025
Never went
Disliked: The management team was terrible at costumer services and also made mistakes and then never contacted us I had to find out days later by checking the app yes it’s what it’s for but still if you can see communication both ways and the you change the customers upgrade contact them, n correct your mistake by either promising if anything changes you’ll notify us or by reaching a middle agreement not just fail completely to understand why we were upset and fail to offer any responsibility for the mistake and resolvultion we had a birthday party of 15 people all looking for rooms but was told there’s nothing you can do after we were approved Of the up grade your people just didn’t care at all and sold the room out from under us it seems, so terrible experience
