Everything was awesome! From the valet parking to the front desk clerks. Very professional. I would definitely recommend this hotel to family and friends.

Disliked: None at all.

Exceptional

Very good

Liked: Great hotel with a clean and comfortable room. I wish I had a day to explore, but I only used it for an overnight layover.
Disliked: To get from the International airport to the hotel, you must take a shuttle bus to the Domestic terminal and then a Skytrain to the hotel. Give yourself additional time to catch your flight when you return to the International terminal the next morning.

Bad

Liked: You should work on your customer service skills.
Disliked: That you charge $40 per night parking. Melaleuca had a huge event at your hotel. You partnered with them and gave guests who came for the day for the event $15 parking but still charged your guests who stayed overnight $40. First of all, you should be ashamed for charging $40 parking to overnight guests who are already paying at least $200 to stay at your hotel. Your garage should already be long paid for. Second, if a billion dollar company like Melaleuca chooses to do business with you and bring you business like overnight guests, you should try to have customer service skills like theirs...exemplary customer service skills. I did talk with them about your lack of skills because they care about their customers and want their customers and marketing executives treated with the utmost respect. If they decide to have their event at your hotel again next year you can bet I will not stay overnight in your facility because I won't give you more than the $15 parking fee again.

Very good

Exceptional

Good

Liked: Decent hotel, not too bad, great location

Superb

Bad

Liked: The hotel and location
Disliked: I was overcharged even after speaking to someone and being assured that the extra amount would not be taken out, I was still charged an extra $190.00!!!

Superb