Everything was awesome! From the valet parking to the front desk clerks. Very professional. I would definitely recommend this hotel to family and friends.

Disliked: None at all.

Very poor

Exceptional

Very good

Exceptional

Liked: Very comfortable and clean and the staff is fantastic

Would not stay agin

Liked: I had trouble with room service. No menus and they kept telling me to use the QR code in the room. However there was no code in the room. Staff was rude and unhelpful. Then when I ordered and set a time, they brought the food 1.5 hrs early the next morning and substituted items for others without checking with me.
Disliked: The staff and customer service needs some work. Got lost in hotel at one point and asked 3 different employees for help and they acted like they didn’t understand English.

Kind staff in a convenient...

Liked: The location is very convenient to the airport. We rented a car which is nearby, but if you don't have a car there's a stop here on the SkyTrain that makes it super easy for overnights. Staff was very kind at check-in and had extra water bottles ready for us.
Disliked: The hotel wasn't able to honor our room type request, so our bed was small for a couple. Thankfully, we were only there for one night, so it wasn't a huge deal, but it would've been nice to have the requested room after a poor rental car checkout experience landed us there after midnight.

Very good

Passing through

Liked: Close to airport
Disliked: Pillows weren't the best and mattress was hard.

Exceptional