Astor und Aparthotel, Cologne | ConcertHotels.com

Exceptional

Liked: The staff was super friendly, not only the lady behind the desk but also the kitchen staff who made an excellent breakfast!
Disliked: We didn’t like that you had to pay extra for parking in the tiniest parking lot!

Superb

Good

Liked: Staff were very accommodating and helpful. The room was as described and it was nice to finally have a kettle on my travels. Some care was put into the presentation which was nice to see
Disliked: The bed wasn't the comfiest thing ever but it was okay.

Nice and happy staying experience.

Liked: In town centre,convenient to walk around and also can walk to the Dom,central station etc.

Amazing! Lovely staff too

Not worth the price -...

Liked: Location - and a parking! Super rare at such a central place. The staff was kind - just not as on top of their duties as one would expect from a 4 star hotel. The room was spacious and the bed very comfy and huge.
Disliked: There's absolutely no cleaning during your stay, even if you ask - and it's not written anywhere, neither do they tell you that during check in. I was in for 5 nights and dropped by the reception 3x to ask for cleaning. All they did was to come and change the towels. Again, this is fine as far as: 1st, this is not advertised as a 4-star hotel. 2nd, they INFORM us that. On the last night I had enough and asked for the bed sheets and vacuum cleaner so I could do their job myself. They "didn't find" a vacuum cleaner but gave me sheets that I had to change myself. It literally never happened in my life that I had to change my own bed sheets in a 4 star hotel, crazy!The receptionist were a bit lost. When I came to check out I was asked whether I had paid or not (again, they should have this info) and when I asked to leave the car in the parking for a few hours I was first told "no, if you pay now no because it will cost another 10 euros" and I said "sure". But then they changed their mind and decided not to charge. I might be wrong but I got the vibe "I will pretend to charge and then will give it for free so they'll be happy thinking I did them a favor". Of course I was already upset because of the cleaning so it might have been just me. Also the lift broke on Friday after I arrived and only got fixed on Monday - again, not a big deal, but not a single warning sign was put anywhere and no one warned us. They'd just let us try to use it and fail. It could literally have been a piece of paper on the wall, but nope. I chose this place for it's location and the nice parking price but I wish I had paid double the price for the parking and got a better service a little further away. Never again.

Very good

good

Liked: The staff are very nice, welcoming and helpful
Disliked: The voices of some customers and others in the elevator. There are no sound insulators. The bus is very small

Disappointing

Liked: Bed was comfortable, and the room was spacious and clean. Breakfast included a lot of tasty options.
Disliked: Our room was hot as it has been a hot day and there was no air conditioning. We opened the windows (luckily it cooled down at night), which helped somewhat, but this meant we could hear all the shouting of people going out and some very loud cars or motorcycles from the street below. And that was with earplugs! All in all, we didn't sleep much that night. The bathroom was also dark, with limited lighting. The room did not meet our expectations given the price we paid.