I would not stay here...

Liked: The location was very convenient for our early morning report time at the St. Mary's hospital across the street. We were grateful to not have to deal with parking at 5 am and could just walk across the street.
Disliked: We stayed for 2 nights, and around 9:30 pm, after my mother took a shower, the tub was not draining. We let it sit as we got ready for bed and noticed around 10 pm that it was still not draining so I could not shower. We called the front desk, who dropped off a plunger for us (to fix ourselves). One pump of the plunger and yellow and brown matter started coming up through the tub drain, including more water that smelled foul. We told the front desk, and they moved us to a non-smoking room down the hall, which reaked of cigarette smoke on the towels and shower curtains. It was also a joining room, with only one single, thin door so we could hear the couple next to us seemingly wrapping presents with cellophane until just before midnight. With an early rise, we decided to just deal with the smell by closing the bathroom door with most linens in there. In the morning, I informed the front desk associate (who ironically had an unlit cigarette in his hands at the front desk) of the smoke smell, and how we were in town for my mother's stage 4 lung cancer procedure. He had nothing better to say than "oh okay, you're all set for checkout then?". This hotel was incredibly convenient for our unique early morning, but I have never had a worse customer service experience. I've stayed at dilapidated roadside motels during cross-country road trips in the middle of nowhere that had more supportive staff than this hotel. When we checked in, the front desk person couldn't have been more than 17 years old and didn't know the most essential things about the facility. We asked for a plate to eat our take out with, and he recommended that we go to the grocery store. I found the continental breakfast room, and they had styrofoam plates available. Quite a simple thing to know, in my opinion and wasn't a big deal until we dealt with the other inconsiderate employees.

Exceptional

Liked: The staff was excellent. My Father was dying and had to keep extending.Everyone was sweet especially Howard our housekeeper. He had so much compassion for us.
Disliked: The dryer took forever.

Not a place to stay...

Liked: King bed was super comfortable and it was close to St Mary’s hospital
Disliked: Very noisy, you can hear everything your neighbor is doing and when they come and go due to door slams. I my case neighbor was talking loud until midnight and started back up at 7 am. After sitting bedside with a sibling on the hospital for 9 hours I just want peace and quiet and rest.

meh

Liked: The breakfast contained nothing but breads and sweets and yogurt. steam table of eggs and meats would be nice.
Disliked: I didn't like the breakfast and a friendly reminder to turn up the room thermostat at checkin would have been nice.

Very good

It was great would stay...

Liked: It was really nice! The best were nice and comfy and the staff were very friendly! Breakfast was great! Easy onsite parking!
Disliked: I thought the large windows outside into the hall were strange but other than that it was fine.

Very nice stay

Liked: Location next to the hospital and restaurant was perfect. Loved the cookies in the evening. It was a nice perk to an already stressful time

Thank you very much.

Liked: The location was great. Their breakfast was fine. It was great to have parking and the shuttle.
Disliked: I have no complaints

Very good

Liked: Coffee available in lobby area after breakfast hrsCookie hour!!! Hard boiled eggs, yogurt.
Disliked: Insufficient fresh fruit at breakfast.