Great city break

Liked: Staff were incredibly friendly, went out of their way for anything we needed. A short trip but we really enjoyed our stay here. The room was a good size for the city and we had a baby cot in the room ready for our child. It was really easy to walk to the oculus and Brooklyn bridge. Parking garages local and the subway is a few mins walk away

Friendly staff, fabulous location.

Liked: The hotel staff are very friendly, and they do not hang around waiting for tips. The top floor bar area has a good atmosphere and reasonable prices for a city hotel. Location is excellent; 2 minutes walk to the metro; 15 minute walk to the 9/11 memorial, Boston Bridge etc. There is a connecting door in the lobby to the Patisserie next door, and a 5 minute walk to a traditional American Diner on Pearl Street and we took breakfast there twice.
Disliked: Kettle in the room was some sort of soft travel kettle; we had to ask for replacement lead as it was not working. We gave up on using it, but there was a nespresso coffee machine, and the room had a fridge as well.

Exceptional

Liked: Excellent concierge services, Daniel was highly knowledgeable and very friendly, a joy to be received and guided by him every day!

Exceptional

Exceptional

THE BEST HOTEL!!

Liked: The room decor is modern/beautiful. The staff was always friendly and accommodating. Anytime I came to the door they were opening it with a warm hello or goodbye. The room was stocked with water, coffee and snacks, complimentary! The design of the whole hotel was very nice and the fragrance was great as well. Overall great stay and I will definitely recommend anyone to stay at this hotel.
Disliked: No bad things to say. Stay was amazing!

Great place in the heart...

Liked: Amazing location, very close to all the POI in South Manhattan. Clean and friendly. Not super spacious but decent. Bonus: European-friendly faucets in the bathroom, rare for the US.
Disliked: More like nice-to-have's:- minibar (not sure, might be illegal for US cause I didn't see them anywhere to be fair)- own breakfast (though lack of it gave us an opportunity to explore the neighbourhood)- better noise protection for the windows. Mostly quiet but sometimes machines come to collect the garbage which is really noisy.

Would highly recommend

Liked: Location and cleanliness

3rd year to The Artezen...

Liked: Friendly service and the room is great with location too! 3rd time here and never disappoints.
Disliked: Second year running I have been told 3 days before my stay that my card has declined when they need to take Money! Even though I have paid in full. Mix up between booking and hotel and it’s not a nice experience. There is also a rooftop bar now that is popular and sometimes I was waiting for 15 minutes for a lift.