Place great, customer service not...

Liked: Was amazing
Disliked: It took two hours to get our room which was unacceptable.

Great location, super nice rooms,...

Liked: The rooms were exceptionally clean, modern, and cozy. The location was great to explore downtown Wilmington on foot. We came when it was quite cold, so we didn't get to enjoy all of the outdoor seating areas, but they looked inviting.
Disliked: The room's entry door is an all-glass door, and the only way to get privacy is to fully close the curtain. Not a huge problem, but it's on the stranger side of things I've seen at hotels. But this is clearly an old building remodeled into a hotel, and they did a wonderful job. There's no "free" parking at the hotel. The valet wasn't very truthful about the parking situation. Fact is, there's free on-street parking on the other side of 3rd Street, which is a two-minute walk away. No need to pay for valet parking at this hotel.

Brilliant hip and clever and...

Liked: An astonishingly cool property. Pound for pound perhaps the best equipped and thought out hotel I’ve ever stayed in. A sweet staff. Wonderfully stocked minibar. Solid materials.
Disliked: no elevator

Beautiful boutique hotel

Liked: That being said, it was a sparkly clean hotel with a nice courtyard in an unbeatable location. The rooms are newly renovated and very stylish. The linens and the toiletries were so good that I took notes of the brands. And the mattress and pillows were also very nice. They did not cut any cost in ensuring the highest quality. We visited in winter, so sitting around the fire in the courtyard felt really good. Bonus points for that.
Disliked: We found our room a little small - nothing inconvenient though. The vibe was kinda like a tight studio apartment with everything in a small area. However, it was comfortable. So no complaints. One place of improvement can be adding some more surface areas (floating shelves/ narrow desks) in the regular sized rooms to help guests unpack their stuff with more ease during a short stay.

Exceptional

Exceptional

Superb

Wonderful oasis in the center...

Liked: ARRIVE has created a true oasis in the absolute center of downtown Wilmington. Not necessarily known to be a luxurious City, the Hotel is probably the nicest place you'll visit during your stay. Elegant finishings and a stocked snack bar were great. The inner courtyard is lush with green and welcoming, with a gazebo bar, soft couches with firepits and cozy corners for conversation. TIP: Ask for a room on the second floor overlooking the front courtyard.
Disliked: Parking in Wilmington is complicated, but the valet price $26/day was a bit pricy for the area. They could lower this to $20/night, and wouldn't lose anything. There was also some kind of technical device in the room closet, which kept switching on loudly every 10 minutes or so, then gargling like a teapot.

Great location but maybe not...

Liked: Location was great and restaurant and gazebo bar were very cute.
Disliked: Beds and pillows were terribly uncomfortable, walls were thin so neighbors woke us up, smoke detector flashed in our eyes all night, and staff was rude to us at the gazebo bar.