Nice hotel close to Genting Arena. Staff were pleasant. The breakfast was very good.

Disliked: Just parking places very tight. Being disabled I had to get out of the car before parking. I couldn't see any designated disabled parking.

Very good

Liked: Great location and price for the nec

Great find

Liked: Excellent choice for breakfast and quality food (£14 per head is quite high). Dinner was very good and well priced compared to breakfast. The hotel room was quieter than expected given that it is close to the rail line and airport. It is a very short walk to the NEC; about 15 minutes via Birmingham International station. As long as you leave by 2pm, parking is free for guests. The staff were professional and friendly and I will definitely use this hotel again.
Disliked: This is not a criticism of the hotel but I drove past the entrance three times. It was raining so visibility wasn't great, and there are lots of roadworks in the area. This meant that my Sat Nav got very confused and as a consequence, so did I. I'd suggest you follow the signs to Birmingham International, double back at the roundabout and then look for the big, yellow sign that points to the hotel entrance. You can't miss it; yet I did, three times! :-)

Exceptional

Good

Liked: location next to airport
Disliked: no extractor in bathroom. No USB connections. no bedside lamp. No makeover in many years,

Great location and friendly staff

Liked: Very central, we were visiting the NEC, 6 minute walk and a further 5 mins to the airport. Room was a decent size and bed very comfy. Given its the middle of Novemeber we found the room to be very warm (not uncomfortable) good value spot with friendly staff
Disliked: We ate in the bar on our first night. Food was OK . I do think the hotel would benefit from a small updating in terms of decor, having said that it's good value

Exceptional

Enjoyed the group I was...

Liked: I am gluten free and dairy free and the hotel staff went out of their way to make sure my needs were accommodated at all meal times.
Disliked: There was a smell in the cupboard that did not encourage me to use this. Carpets are dated as is hotel.

...just the job ~ Superb...

Liked: the room ~ the bar ~ the parking
Disliked: nothing comes to mind... possibly a longer "stay time" parking upon departure?n

Exceptional

Liked: Stayed there 4 times over the years. Staff are always friendly and the hotel is always clean and tidy. Lovely swimming pool and steam room
Disliked: The orange juice at breakfast was poor quality but the breakfast overall was excellent