Charming historical hotel, with lots...

Liked: This was definitely a historical landmark property. Lots of art and charm.

A few minor issues but...

Liked: Once again the location is perfect for our needs, and the restaurant is this hotels best feature and nice staff.
Disliked: This time when we arrived at 3 pm they were having difficulties the hotels ballroom was having a function and so staff were being used there, it took almost 15 minutes to check in and go to our room and another 30 minutes till they put our car into the secured parking .Normally check in is much easier, this is a hotel that we have used over ten times in the past few years Our room 416 has some well worn towels that should of been replaced they had seen better days and the shower arm was very rusty so that showed a lack of Maintenance.Small gripes I know but easy fixes that shouldn't happen when you can pay up to 1500 pesos a night at certain times of year.

Exceptional

Very good

Poor

Disliked: I have written this review while stood outside the hotel waiting for Taxi back, couldn't even stand inside that's how furious I was. Stay had been fine and all the catering/cleaning staff extremely nice. However the Gentleman and Lady at the reception desk were very rude. I got 2 calls at 12:30 asking me if I was planning to extend my stay as I was overstaying my time beyond checkout. They didn't understand on the 1st call when I told them the card holder slip they gave me says 1pm checkout and I'll be out by then. It wasn't enough, so I got another call at 12:40 about the same. Then at checkout at my scheduled 1pm, I find out that the bottle of water I half drunk has cost3d me $30, I offered to return the other 2 unopened bottles of water that I had taken into my bag, they refused, instead that half empty bottle was brought to me at the desk to prove the point. The 2 untouched bottles I had were free, meanwhile the half drunk bottle was $30. I paid the money (infact saved the guy $30 as he returned the 50 dollar note back to me, he didn't even have the decency to say thanks for helping out with his money mistake). Horrible service, 2 people ruined the whole stay and brought shame to all the lovely people who worked at the hotel. Got to remember a stay of a guest doesn't finish until checkout time. Perhaps the reception staff need a bit of customer service training. Horrible, I will never be returning to this hotel again.

Superb

Liked: As always the restaurant was great, just as well as nothing else is close apart from some tacos . We had a breakfast included fruit juice toast and coffee but you can upgrade if you want Eggs etc.
Disliked: Room was much smaller then we have had in the past and there was no natural light in the bathroom. But for what we needed it was ok

Superb

Liked: Location, Restaurant and even though it was almost at full capacity it was quiet .
Disliked: They have been using an app that you need to use to check in other then filling in a form like in the past, and it takes twice as long to do and they ask for more Personal Information on it then they used to..One example.of technology making the process slower.particularlyif it's your first time , having to enter the WiFi onto your phone .Please go back to the original way.

Superb

Liked: Great location for our needs, nice restaurant.for Dinner and Breakfast safe and secure parking .
Disliked: They charge you now 40 pesos for two coffee pods if you use them in the rooms Coffee machine, and 30 pesos for a bottle of water to use with it.I have never had to pay for coffee that is supplied in the room In Any other hotel in Mexico.

Will return soon

Liked: Great hotel. Quiet and comfortable