Exceptional

Terrible

Liked: This was a very disappointing experience. There was smoke coming into our bathroom which impacted our ability to sleep and shower. There was nobody even at the front desk in the morning to address the situation and compensate us. Also the food was horrible. I rarely give such poor ratings but when the experience is that awful and nobody addresses it it deserves that type of rating

Good

Passable

Liked: Commonwealth Restaurant
Disliked: The bed not comfortable.

A wonderful experience that I...

Liked: The location is amazing. Two blocks down a phenomenal dog park full of metal sculptures. Next-door, a jazz, music venue, and beautiful park. I love the room and the modern bathroom. The view of the St. Louis arch was amazing. As was the rooftop bar, where they let me bring my French bulldog out on the balcony with me.
Disliked: They’re undergoing renovations, so there wasn’t really much of a lobby. There wasn’t anyone to call when you had a question, I had to go up to the 12th floor and talk to the girl who checks in new people.

Exceptional

Great place looking forward to...

Liked: The color scheme, the location, security with keycard, bath and shower, facilities, gym, paintings
Disliked: The attached soap/body wash kept falling off in the shower

Liked the hotel, loved the...

Liked: Interesting hotel. Seems to be under construction in places. Nice art. Need to go to top floor for reception. Excellent roof top bar. Great bartender, good food and drinks. Breakfast was excellent. The room was small and painted very dark blue but had a good bathroom and great views. The place was super clean.
Disliked: The soaps and shampoo, etc. are a very strange combo of fragrances and I didn't like the smell. No hand soap. The shaving mirror is hung way too low. The bed comfort was so-so. The whole place including ceiling was very dark blue which made the room seem even smaller than it was.

Frusyrating

Liked: Left a small expensive item in hotel room. Called about 2 hours away and they had located the item. Of course, I offered to post for shipping. Front desk said manager would contact me. Waited a day or two and called back. They said manager would contact me. Called in a few days, same thing. Emailed and got a strange generic message unrelated to issue. Called again and front desk said to talk to housekeeping. Talked to housekeeping they said item was taken to front desk. Called desk again and still no call back. This is something that would take maybe 15 minutes to resolve. Apparently, all the talk of customer service is a myth. Very disappointed in their service. It's been two weeks.
Disliked: Staff refusing to return calls, no resolution of issue.