Andaz Prague - a Concept by Hyatt Guest Reviews
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Daniel Sat, 14 December 2024
Prepare yourself for a well-maintained...
Liked: The hotel is located just a few minutes’ walk from the center of Prague. It looks relatively new or is well-maintained. The hotel offers plenty of parking space, which is a big advantage since parking in the center of Prague is almost impossible. The staff was pleasant, communicative, and courteous. The room was clean and well-kept.
Disliked: Many members of the staff do not speak the local language at all, which I have encountered very rarely in Europe. The check-in and check-out process was very lengthy. During check-in, no one informed us that the hotel blocks a larger amount on the card than the actual accommodation cost. I am not disputing the act of blocking itself, but it is normal to be notified about it. We also were not informed about the price for parking.The restroom is located very far from the restaurant, and guests cannot find it without assistance from the staff. The scrambled eggs at breakfast were cold because the hotel does not heat the serving dish. The concept of the restaurant regarding meals is completely unclear, although the food itself was tasty.Staff often wear casual clothing with no hotel markings, making them indistinguishable from guests.
Susanna Sat, 14 December 2024
Never come back
Liked: Nothing awful service
Disliked: Nothing Management is disrespectful and service bad
Alshehri Fri, 13 December 2024
Exceptional
Rowley Fri, 13 December 2024
Superb
Siti Thu, 12 December 2024
Exceptional
Lee Mon, 9 December 2024
Good
Melissa Mon, 9 December 2024
Exceptional
Šimon Sun, 8 December 2024
Superb
Stuart Sun, 8 December 2024
Exceptional
Ira Mon, 2 December 2024
Amazing hotel
Liked: Everything! Amazing hotel, fantastic decor, excellent gym, delicious breakfast and lunch and cozy bar. We loved it! Definitely returning customers when in Prague