Andaz Maui at Wailea Resort - A Concept by Hyatt, Wailea

Andaz Maui at Wailea Resort - A Concept by Hyatt Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Exceptional

would love to go back!!

Liked: all the food was outstanding! tsnaumi fires were amazing, great homemade ice cream sandwiches!! Drinks did not disapoint
Disliked: Higher toilets in the rooms were low to the floor.. for an older person

Very good

Superb

Liked: Great breakfast. Helpful & friendly staff.
Disliked: We arrived early at 12MD & didn’t get our room until 4pm. We know that is the check in time but the Reception should have let us know on registering that it would take until 4 to get the room rather than us hanging around the foyer waiting.

Exceptional

Liked: Enjoyed the beach, pools, fitness center etc.
Disliked: Nothing

We had a wonderful time...

Liked: Access to the beach and beach accessories were very helpful. The resort fee does include a lot of actual amenities (snorkel gear, beach chairs, experiences). Location to a nearby shopping center was great and provided additional non-beach activities, and the courtesy vehicle made it accessible. Staff of all departments were great.
Disliked: Needed more pool umbrellas. There should be a hot tub in an adults-only area. Mokapu Market could stay open longer for late night snacks, drinks, sundries.

Liked: Location
Disliked: Overpriced, wont be back, room were small and bathroom was very poor design

Pleasant

Disliked: Check-in messed up the payments multiple times which affected the rest of my Hawaii trip.Triple charged the amount leaving me with a problem booking other hotels and activities.This issue still isn’t resolved after numerous messages to the property!

go to the Four Seasons...

Liked: Staff was friendly
Disliked: Upgraded my room, but was told it was about an hour away from being clean. 3 1/2 hours later we got to check in total fail. Went to the beach and And asked the tenant for some towels and he pointed at an umbrella 60 yards away and said they’re over there if you want to go get one? Really wasn’t that his job. All the chairs were pulled by the main pool at 4:30 and they started hosing the place down when you really wanted to sit and enjoy the Jacuzzi and the view. Total fail. Even though I don’t drink I will admit the staff did leave a bottle of champagne with a value of $14 and a $150 credit against my bill as an apology but considering a five day stay was 14,000 in the room I was in it just wasn’t enough.

Beautiful resort and the perfect...

Liked: The staff was exceptionally friendly and helpful. We particularly loved the breakfast buffet, the tiered pools, and the complimentary recreational activities. All in all it was truly a wonderful stay and when we left we kept thinking about how much we missed being there!
Disliked: The room could be slightly updated. We were a couple, but only one person could actually sit in the provided chair so it was an unnecessary piece of furniture. We ended up just sitting in the bed to watch the TV at a angle. Also, the entire TV console was large but had no additional purpose. We thought there might be more drawers for clothing storage, which would have been helpful. The closet is nice but it doesn't have great storage, only to hang things.