Andaz London Liverpool Street - a Concept by Hyatt, London

Andaz London Liverpool Street - a Concept by Hyatt Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Superb

enforced and undisclosed "discretionary tip"...

Liked: location and lobby
Disliked: enforced and undisclosed ‘discretionary 5% tip" added to bill without telling you

Superb

Pleasant

Liked: If this hotel is a 5 star hotel I didn't like anything about it. It should be evaluated as a 4 star hotel.
Disliked: This hotel is not 5 star. It would be more accurate to say 4 stars.The rooms do not have the comfort of a 5 star hotel.

Lovely location, but wouldn’t return.

Liked: Location
Disliked: Rooms too small, hotel lobby gorgeous, but I didn’t feel like I was in a 5 star hotel.

Very good

Disliked: Had issues with hotel billing

Superb

I would definitely stay again...

Liked: A good evening meal in the restaurant next door. Breakfast next morning was also good, although I did expect fried eggs and tomatoes to be on the servery. Gluten free cereal was also available but bread had to be asked for.The bedroom was fine but we did ask for sheets and blankets not a duvet. I got over it by removing the duvet from its bag. I would expect the bathroom to have a bidet as you are aiming for international clients. The reception at 18.00 hrs was very pleasant and started the evening off well.
Disliked: You didn't stock gluten free beers

Exceptional

5 stars for the smiles...

Liked: The staff in the lobby at check in and the happy hour were so welcoming and had lovely smiles.Breakfast had healthy juices I like the interior design, loved the bathroom!The bed was so comfyPerfect stress free location for the trainI really enjoyed the red wine and pumpkin pie!I loved the body wash and shampoo
Disliked: The plates were cold for our hot breakfast and My eggs were barely warmThe pain au chocolate was too greasyWindow was filthy on the outside sadlyThe coffees were delivered the wrong way round because the latte and flat white are served looking identical, easy to fix this right ?!Heated towel rail was cold for my morning shower, needs to be on by 6.30am pleaseIt would be nice to have a hot chocolate sachet in the bedroom coffee station for a bedtime drink or a chamomile tea.