Wouldn't stay there again.

Liked: Close to venue.
Disliked: Very small room and had to run faucet in the tub for 20 minutes to get hot water; had to pay $30 to park overnight at hotel; room either too hot or too cold; bedding very light and flimsy.

Beautiful hotel. Wish front desk was more informational on how to use the elevator to get to your room. Also didn't say that the causeway to the Van Andel closes at a certain time. We got half way back after the concert to find out it was locked then had to walk all the way back and blocks to get to the hotel.

Liked: Room was very nice.
Disliked: No information on how to get to our room or even how to work the elevator. No sign was there telling us we had to wave our card in front of the reader. Then they held $100 on my card when room was split on my card and my friend's card and front desk never mentioned anything.

Liked: This hotel was absolutely beautiful and we had excellent service. All staff were polite and friendly, room service was great with quick delivery, and the concierge staff were very helpful with getting us a taxi to and from our concert. The beds were incredibly comfortable and our room had a nice view of the city. Hotel was also very clean.
Disliked: The only negative I would say is that possibly the walls are thin in the rooms. I was talking to my boyfriend while he was sitting on the bed across from me and the room next door knocked on our wall twice. I am assuming our talking was bothering them?

Beautiful Hotel, Lacking Updates.

Liked: The view was wonderful and the beds were very comfortable.
Disliked: There are no ports to charge any devices. The front desk didn't even have an adapter we could borrow, we had to buy one for a ridiculous amount.

Exceptional

Exceptional

Would have liked to come...

Liked: Connected to the venue so we didn’t have to walk in the rain.
Disliked: Booking.com gave us a total price of $243 for the room and we were billed $270 total for the room. Also I think hotels should have an earlier check in time. It doesn’t give you time to enjoy the room when you are coming for an event. We checked in just before 4 and the event started at 6. We only had enough time to get something to eat and go to the venue.

Superb

Liked: Valet parking was excellent!
Disliked: No close close walkable options for meals later at night under 21 years. You have to order in and then meet them in the lobby.

Love the hotel

Liked: The historic vibe of the building
Disliked: Nothing to complain about

Disappointing on most levels.

Liked: The Amway. Grand is indeed a grand old hotel. You can see it was once a magnificent hotel but now it seems a bit tired and worn out. Good sized rooms.
Disliked: The room had a bad smell to it, musty damp with a dash of old cigarettes. The kind of smell you still notice even after being in the room for a while. Most of the furniture was very worn and chipped. The desk chair was absolutely filthy. Well overdue for an update. Lumpy old mattress on the bed. The fridge in the room also did not work. A call to the front desk and they said they'd send up a replacement fridge. An hour passes nothing, so I went and spoke with someone at the desk and they said they'd send someone up immediately. Nobody ever came. We were travelling with two small kids so having a working fridge was important. We had to throw food out as it spoiled. I've never actually stayed at a hotel where the front desk simply ignores requests. Upon checkout they did not ask if I enjoyed my stay as I have to assume most people do not. Pool was also weirdly cold and dirty. Could not recommend and would not stay there again.

Exceptional

Exceptional