Passable

Exceptional

Worst hotel and customer service...

Disliked: Jet tub room that was reserved was flooded and unavailable. Hot tub in pool area was empty and non functional. Pool was cloudy and dirty. Carpets were filthy and had holes. Breakfast was not edible. Bagels were rock hard. Yogurt was expired. Cancelled 2nd night. Manager promised he would approve refund for the canceled night but did not refund me. When I contacted corporate, they also contacted the manager. He claimed that he did refund me but when asked to email proof, he claimed he could not access a computer to do so until the following week. All follow up calls and emails went ignored. Promises of return calls with no follow through. Requests to call back later and still no response. Corporate had the same experience. Continuously sent in circles until I finally gave up. I will never stay at an AmericInn hotel again and I will never book through booking.com again as this just gave the hotel another excuse to shift the blame elsewhere and send me in circles.

Bad

Disliked: Couldn't stay with my girlfriend at this hotel to get away from the baby but couldn't stay there cause we lived to close. And was told only way we could stay was if we were in the moving process or if it was an emergency

Exceptional

Pet friendly and reasonable price.

Liked: Pool and nice size room.
Disliked: Not clean in hallways and room.

Superb

Exceptional

Liked: Wonderful

Passable

Liked: In town for a funeral. Wanted a hot tub- but no hot tub was available. Appeared to be broken for some time. And the regular pool was cold. Room was clean- soft water and sift towels were much appreciated. Breakfast was delicious. I was also unaware that the hotel sat right next to the freeway...kinda loud.