Pleasant

Bad

Liked: NOTHING IT WAS SO DIRTY AND SMELLED SO BAD, WE CANCELLED OUR RESERVATION AND THEY KEPT MY $$. DON'T STAY HERE!!!! I WISH I COULD GIVE THEM A 0 RATING!
Disliked: We walked in and then left and cancelled our reservation, the place was dirty and smelled horrible! The manager at the front desk was rude, we asked to use the restroom and it was also dirty with NO TP. We were supposed to stay there for 3 days for almost $300, they took my money and won't refund it, The manager has told myself and booking.com that he is refunding now, you should get a email, the email or $ never came, now almost 2 months later still nothing, and he told me once again yesterday he was refunding it. I am DONE I will be filing a complaint with Corporate.

Very good

All in all was a...

Liked: Location was close to both the interstate and the main hub of Sioux Falls. Staff was very courteous and friendly, especially the gentleman at the front desk. Rooms, though a little dated and “tired”, were very clean and comfortable. Breakfast spread in the morning was nice with good variety.
Disliked: I wasn’t thrilled that there was no one physically at the front desk when walking in….we had to dial 0 on the desk phone to reach staff, who then very promptly came up front. (That was good) My concern is that the entrance is not very secure, as ANYONE could come through those doors undeterred and undetected.

Could of been better

Liked: The location and beds
Disliked: The staff were never there when need, the hot tube smelt and wasn't really hot, breakfast wasn't really good.

Exceptional

Very good

Liked: The breakfast was sufficient enough and the bed was comfy.
Disliked: The location was a bit confusing the first time we went to the hotel. I'm sure this was due to city putting in curbs where you would normally turn in to get to hotel and directing you to turn on the next drive.The other was when I checked out, the printer was either not working or not fast enough. Person behind counter said he'd mail receipt, however I never received it.

Hard working staff and a...

Liked: The young man at the desk helped us check in, helped us get our tv problem resolved and he directed us to the ice machine. He was very invested in customer satisfaction. And he was back at work in the morning.
Disliked: A few parts looked a little frayed or worn. I believe they keep things simple to keep the price down, but the shower curtain was torn and the painted restroom was not completed.

Quiet, comfortable but could use...

Liked: The beds were comfortable. The breakfast was good, hot and clean. The location was excellent. My room for the most part was clean and well organized. The maids/housekeeping personnel were excellent. AC/heat/fan worked good.
Disliked: The phones were disconnected. The door key cards often didn't work. There was no one ever at the front desk. We always had to call from the phone at the desk to get help. Was hard to communicate with the men at the front desk. There was an odd smell in the room. Toilet stools and toilet paper holders are too close to each other. If you sit on the stool you hit the tp roll.