AmericInn by Wyndham Sioux Falls, Sioux Falls

Would definitely stay again!

Liked: Pleasantly surprised on how clean and spacious the hotel rooms are for a responsible price. Great hot water pressure. Nice little continental breakfast in the morning. I would definitely stay here again. Location close to mall.

Very good

Great stay

Disliked: Part two of Breakfast was cold. But for price I’ll take it.

good choice for a night...

Liked: nice hotel with a comfortable bed. Pool and jacuzzi of good size. Breakfast was the standard fare but everything was there to get you off to a good start in the morning.
Disliked: This isn’t going to change anything but I am not a fan of disposable plates, cutlery, cups etc. It would be so easy to have some real dishes that can be washed in a dishwasher instead of creating so much waste.

Superb

Bad

Disliked: 1) I did not receive the king studio suite that I booked. 2) The clerk lied several times about room amenities, telling me that their king studio suites did not have sofas (refer to the hotel booking photo from their gallery) and that my "upgrade" to a two-queen room would have special amenities... It did not.3) The clerk attempted to charge me $37 more than the highest tier of double-queen rooms offered at the location. 4) The clerk changed my room after all the paperwork and payment was done and I ended up with the most basic two-queen room after paying their highest rate in the tier ($99 for a room with amenities aligned with their $72 room tier) 5) The clerk repeatedly assured me he was "upgrading" me from my king studio suite to a two-queen room with a jacuzzi, which the room I ended up with did not have. 6) In an attempt to "smoothly" wrap up his silly scam, the clerk assured me that he would "upgrade" me again on my next stay... No thank you! 7) Upon entering my room and seeing that I paid top-tier rates for a bottom-tier room, I went back to the clerk to offer him a final opportunity to right things, but he adhered to his silly scheme.I am now blacklisting this location for my company and employees and moving Amercinn to the bottom of the list of approved hotels to be booked by my company nationwide, given that just last week a different Amercinn location in another state attempted a fishy check-in switch-up.

Pleasant

Bad

Liked: NOTHING IT WAS SO DIRTY AND SMELLED SO BAD, WE CANCELLED OUR RESERVATION AND THEY KEPT MY $$. DON'T STAY HERE!!!! I WISH I COULD GIVE THEM A 0 RATING!
Disliked: We walked in and then left and cancelled our reservation, the place was dirty and smelled horrible! The manager at the front desk was rude, we asked to use the restroom and it was also dirty with NO TP. We were supposed to stay there for 3 days for almost $300, they took my money and won't refund it, The manager has told myself and booking.com that he is refunding now, you should get a email, the email or $ never came, now almost 2 months later still nothing, and he told me once again yesterday he was refunding it. I am DONE I will be filing a complaint with Corporate.

Very good

All in all was a...

Liked: Location was close to both the interstate and the main hub of Sioux Falls. Staff was very courteous and friendly, especially the gentleman at the front desk. Rooms, though a little dated and “tired”, were very clean and comfortable. Breakfast spread in the morning was nice with good variety.
Disliked: I wasn’t thrilled that there was no one physically at the front desk when walking in….we had to dial 0 on the desk phone to reach staff, who then very promptly came up front. (That was good) My concern is that the entrance is not very secure, as ANYONE could come through those doors undeterred and undetected.