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Overall Average Score:
Excellent (4.25 out of 5)
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| 1.9 miles from Iron Mountain centre |
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Tammie Thu, 19 December 2024
Exceptional
Mary Mon, 16 December 2024
It was a nice stay.
Liked: It was clean and looked nice.
Disliked: The pillows were too small and there wasn’t much variety at breakfast.
Mcdonald Mon, 2 December 2024
Very good
Kristie Mon, 11 November 2024
We will be back 3...
Liked: Perfect location clean room
Disliked: Breakfast not that great
Heidi8605 Sun, 10 November 2024
Hikers traveling
Liked: Clean and comfy
Disliked: Chlorine in the pool....way to much.
Melissa Wed, 30 October 2024
Exceptional
David Mon, 28 October 2024
Very good
Carol Sat, 26 October 2024
The room was clean and...
Liked: The location was perfect for us. The room was very comfortable and clean.
Disliked: The receptionist did not tell us anything about the times for the breakfast, she handed me the sheet highlighted with spots for my initials and name, but did not explain why I was putting my initials or signing my name. She had little to no eye contact with me.The bathroom had no functioning fan and there was only one speed on the blow dryer. Although there was a note stating the tub is slippery, there should automatically be a mat in the bathroom, not having the customer go to the desk to get one.
Karen Sun, 20 October 2024
Exceptional
Zackary Sun, 20 October 2024
Terrible customer service, incompetent employees
Disliked: Staff was terrible, customer service does not exist. I was overcharged dramatically for my stay and one week later the amount is not satisfied. Not only did I not receive the money due to me back! I was never offered anything for my troubles. After being charged 1500$ for my two night stay they only reimbursed be half of money due. (2 night stay was $250.16) after multiple attempts to correct the problem both in person and over the phone I received no conclusion. All around a terrible experience. I will never stay at americinn again.
