Great

Liked: Location was great, staff was great

Pleasant

Liked: Room was clean enough but musty smell.
Disliked: Greeting minimal and not very friendly. Sauna down, hot tub in need of repair. Open hole of filter. Vending and soda machines low or empty. Ice machine in need of repair. Only gave out half a bucket.

Exceptional

Perfect for our first time...

Liked: Great location for visiting Saugatuck, Douglas, and Holland. Friendly staff. Accommodated us for the fact 2 occupants both had walkers. Put us on first floor. NO elevator.
Disliked: Breakfast was ok. Could have been a little more upscale. TV remote only worked close to TV.

Superb

Good

Pleasant

Disliked: It would be good to have a sign/note in the room as to where the ice machine is.

Not worth the money

Liked: Coffee is available 24/7. The parking area is near the door and easy to use. The staff was friendly and helpful.
Disliked: The rooms have no carpeting and the floors are covered in plastic plank flooring. The floors were poorly swept and you could see dust and hair in spots where they didn't sweep. Several new repairs and old repairs along with poor painting could be seen on the ceiling from plumbing leaks. Rust could be seen on the steel doorframes. Overall, building maintenance appears to be an afterthought.

it was what we expected...

Liked: breakfast was just fine for a quick meal before leaving.
Disliked: a little bit loud late at night from nearby rooms