Pleasant

Exceptional

Good

Diminishing Customer Service- Hoping For...

Liked: Location
Disliked: This has recently changed brands and become an Americinn. Normally, I look for Americinn due to quality customer service and cleanliness, so I was not concerned about the change. We have visited this property several times now since the change and each time cleanliness and perks seem to be diminishing. This time, crumbs between sheets of one bed, shower with obvious soap/shampoo/conditioner dried on spots, no drinking cups, and to add frustration morning coffee cups in the lobby are now the smallest styrofoam size (approximately 6 ounce size). These cleanliness items should be minimum expectations and having an industry standard to-go coffee cup in the lobby is just service 101. The staff is friendly and hopefully we have just arrived on off days- but the bar for service to improve should be raised higher than our last few visits.

Perfect

Liked: Clean and good location
Disliked: Nothing

If You Really Have to...

Liked: Value and Location Were OK
Disliked: Pool was closed - was told pool would reopen at 7AM the next morning, morning staff did not know anything about the pool situation, very rude and sarcastic with me when I asked, other staff refused to print out a receipt for me at checkout

Good

Disliked: Hallways needed vacuuming. Breakfast was slim with full hotel.

Pleasant

short and sweet.

Liked: it was close and convenient.
Disliked: it looked a bit "tired" The lighting in public spaces was very dim.