Americas Best Value Inn St. Clairsville Wheeling, Saint Clairsville

Upgraded rooms; nothing fancy but it was clean and staff was courteous.

Liked: Clean and quiet.

We stayed here for a...

Liked: Jacuzzi tub in the room was great. Plenty of hot water for the tub and shower. Nothing fancy just a nice big clean room with a big bathroom. The room was very nice and an great value. Will stay here again made for a nice weekend getaway.
Disliked: Nothing really was nice clean an a good value.

Bad

Liked: Jacuzzi
Disliked: Terrible management!! Charged me an extra $150 without notifying me!! I have no idea why!! I will report to my card as a theft, and call corporate!! They never answer the phone but I will never give up until I see a refund!!The sad part is they can go back 35 years and see I am an excellent customer!! It's changed hands but surely they have records.I am handicapped, I never had a problem bringing my working dog before. Dennis the previous manager allowed her to be in the pool area. My shepherd now is in training but didn't test yet. I am not permitted to bring her in the Jacuzzi room. The details under the room say pets are allowed for a fee, working dogs are free. I bet it's against the law not to allow a working dog even in training away from the person they protect!!Then they asked about smoking!! The room was smoke free, when we went in the toilet had cigarette tips that wouldn't flush, plus ashes on the floor between the table and bed, also swept close to the bed!! I told my husband Dave to look on the door outside for a non smoking sign and there wasn't one on the door. I told him to call the front desk to report it but after the sign wasn't there we assumed we were in a smoking room!! I have my Ventolin HFA INHALER prescription with me, so they better not even go there - I will go litigation and win!! I want my money refunded ASAP!!