American Inn & Suites, Waterford

The hotel was very clean, staff was friendly and helpful. Quick and easy check in.

Liked: Very helpful staff
Disliked: Cost of early check in. Never had to pay for an early check in before.

Bad

Liked: Nothing
Disliked: Everything

I don't think I'll return.

Liked: Staff
Disliked: Dusty and filthy. Bathtub/jacuzzi needed caulk, dirty elevator, dusty room, all around filthy

All rooms have Jacuzzi tubs!!!

Liked: Great location and price
Disliked: Kind of run down

Passable

Nice but could have been...

Liked: It worked
Disliked: Rooms were far from each other and not ready when we arrived

We arrived and it was...

Liked: Nothing at all, it should be illegal to allow anyone to stay at this property
Disliked: Everything, roach's, the smell in the hallway, the smell in the building, the room the bathroom, everything was grotesque.

We were uncomfortable staying there...

Liked: There were 2 beds
Disliked: Dirty bathroom, loud hallways, barking dogs, moaning, kids running and yelling late at night, young children roaming hallways unattended, smell of smoke, poorly maintained hallways

Good

Awful

Liked: Nothing
Disliked: Dirty noises cops showed up…..run down and did I mention dirty?

We only stayed in the...

Liked: Location was close to family
Disliked: The hotel is very rundown. The elevator has the fireman instructions secured with duct tape. There was trash in the halls on the way to the room. When we got in the room, we only stayed 10 minutes before we left. The bathroom had water coming in from the ceiling into a very dirty tub. The towels were not 100% white, but a mixture of brown and beige and white. The bed we didn’t lay in it, but looked at it. It was very lumpy and old mattress with two thin sheets for covers. The original furnishings from whenever this hotel was bought are still being used with stains on everything including the lamp shades. The smoke detector was hanging by a single wire in the middle of the room.My wife actually felt scared to stay in the room for fear of bugs that we couldn’t see yet. As we were leaving and putting the key on the front desk, 10 minutes after arriving, we told the desk clerk that the room was disgusting. She was busy with others so we left and slept in our car outside in 41° at another location. I would like to talk about a refund