Altstadt Hotel Magic Luzern Guest Reviews
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0.4 miles from Lucerne centre |
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Nishant Mon, 3 February 2025
Very good
Dennis Sun, 2 February 2025
Good location, nice room.
Liked: Great location from the rail station and close to the river and sites.
Disliked: Having to check in one place and walk to another place where the room was.
Jack Sun, 26 January 2025
Was an okay experience except...
Liked: Location was good. Staff were good. Hotel theme was fun.
Disliked: Had very bad experience with the key cards not working. Happened on multiple occasions which meant we couldn’t get into the hotel front door, or our room. The cards are the old version of key card that needs to be inserted into a key reader. The issue meant we had to go back and forth to the reception, which is in a different hotel. Also had issues with the wifi speed once most residents were in their rooms for the night. Was virtually not working at all.
Taylah Sun, 26 January 2025
Poor
Liked: The room was as per the photos and very different which we loved. Location was right in the old city, which was great for exploring.
Disliked: The rooms were incredibly noisy with a combination of workers at 0600, the church bells constantly with no sound proofing and yelling people at all hours. We luckily brought earplugs so highly recommend wearing those. Our key cards stopped working FOUR times where we had to keep going back to the other check in hotel to get new ones. This caught us out at late hours and frustrating times where we had bags or had been walking all day and were excited to get home. We saw many other people in our building have the same problem but when we kept going back to the staff, they never apologised or attempted an actual solution- only laughed.
Andres Sat, 25 January 2025
Very good
Robert Mon, 13 January 2025
Exceptional
Andre Sun, 12 January 2025
Good
Liked: The area
Ttk Thu, 9 January 2025
Very good
Camelia Tue, 7 January 2025
Passable
Irina Sat, 4 January 2025
Superb