Terrible customer service!!

Liked: Nothing
Disliked: Booked this property for one reason. The indoor pool facilities. I have stayed here in the past and the pool and surrounding pool area is beautiful. We were taking our young granddaughters there for a fun night of swimming and family time. Unfortunately, when I called to double check on the pool status, I was told the pool was closed for some reason and the front desk could not tell me if or when it would be open. Our reservation was for later that day. There was no mention of the pool not being available when we made the reservation for March. If we would have checked in to find out the pool was closed, our granddaughters would have been so disappointed!!I tried to cancel with the front desk when I was speaking to them on the phone, but was told since it was a third party booking, I had to contact them. I filed a claim for a refund through Booking.com because technically, it was a non-refundable booking. The claim was forwarded to this hotel. Heard nothing back. Booking.com recommended I contact property directly. Which I did with a detailed email. Never received any reply. Crickets. Nothing. I would have been perfectly fine with an offer to just reschedule for another time when the pool would be open. Nope. No reply. Or even a refund minus a cancellation fee. Nothing. Customer service at its worst. Thank goodness we were able to book with another hotel a few miles away with a indoor pool that was available, the girl’s weekend wasn’t ruined and they ended up having a blast!!!

Will never stay there again

Liked: There wasn't anything I liked about the hotel
Disliked: There was no AC, the pool was closed, the breakfast was poor, the bed was hard as a rock

Amazing

Liked: Everything

Pleasant

Superb

Exceptional

Liked: nice and clean friendly staff

Very good

Good price-so so room.

Liked: The cost of our room was good. The staff were very friendly and helpful. Our TV didn't work & the woman came right away to correct the problem. The free breakfast was very good. They offered coffee and tea, waffles, cereals and yogurts Our room was really in need of updating. There was a candy wrapper left in our nightstand & the lamp was unplugged. The worst part was around the tub there appeared to be some black mold.

Disappointing. Tried to save money...

Liked: Location
Disliked: Pool closed, shower didn't work