Parking was problematic.

Liked: The atmosphere.
Disliked: The parking situation sucked.

Good

DIRTY. How did this place...

Liked: Location was good.
Disliked: Disgusting. Hotel smelled like smoke, room felt so worn and bedding was awful. Sheets for both beds were dirty, covered with little hairs, stained and had holes. Requested bedding be flipped and were just handed sheets and pillow cases. The new sheets were also dirty and stained and had hair. I couldn’t believe I was making my own bed because theirs was dirty. Called front desk to let them know the replacement bedding was also not clean and was only sheets and pillow cases, we needed new comforters as well. Front desk hung up on us and was rude both times over the phone as well as in person. The second delivery was more sheets and old blankets that were completely ripped up with holes. Looked like something used by a dog kennel. Out of the 10 new sheets provided, only 4 were clean. 2 sheets were laid down on the bed, and the other 2 were all we had for warmth in February in Philadelphia. After 2 attempts, we didn’t bother to continue to tell the staff what we needed. Clearly clean bedding wasn’t going to be provided. The sheets were so loud and uncomfortable and stiff. I cannot believe I paid to sleep here. Felt like an overnight in jail. Worst sleep I have had in a very long time and I have a toddler! Next day, the front desk staff was incredibly rude. I asked about breakfast and her response to every interaction throughout the process was so condescending. Breakfast order came out wrong but at this point, the interactions were so uncomfortable that we just ate the wrong foods without the necessary toppings or condiments. It was clear the staff hated people and doing any work at all.

My stay was great, we...

Liked: Property was very clean and comfortable.
Disliked: valet parking , having to wait and call ahead before coming to the lobby .

E A G L E...

Liked: Everything❤️
Disliked: You guys need a proper restaurant.

Do not stay here unless...

Liked: The location was the only positive
Disliked: The doormen at lower level completely unfriendly. The reception staff not particularly helpful. The Booking.com Genius upgraded room was not assigned initially so we had to request our upgrade and move rooms. We only stayed two nights and the room was not made up on the first day while we were out - we returned after 2pm for a rest to be told we would have to leave the room if we wanted it cleaned. Our shower gel was empty so we ended up only getting a refill and a clean towel. The Lobby/Bar was loud and mostly full of guests from the Conference Centre whenever we tried to use it.

Exceptional

The room was clean and...

Liked: I was in the area to work, and only used the hotel to sleep, so I did not have the opportunity to fully experience the facility
Disliked: I was never able to get the "free" wifi to connect. I contacted the front desk, and was referred to tech support, but never provided with a contact #.

Superb

Liked: Super clean and right next to the convention center!
Disliked: Pillows weren’t great and there was 0 parking options outside valeting my car.

I would not stay here...

Liked: I liked the look of the room.
Disliked: The staff was rude. Our room was not cleaned properly - hair in the shower, hair all over the bathroom floor, didn’t even look like the floor was vacuumed, sink was dirty.