Great place to stay. Very courteous and helpful staff.

Liked: Staff; accommodation.
Disliked: Nothing.

Liked: The atmosphere was clean and modern; the food was good.
Disliked: I was disappointed the pool wasn't rooftop and parking was a bit pricey.

Do not stay here. The customer service is terrible; you may end up with money missing off any credit card you have that you have given them the number to - I did. There were roaches in my room. And don't ask any questions expecting an answer because you either get ignored, lied to, or just the 'duh duh duh' look.

Liked: Absolutely nothing.
Disliked: The customer service - I made a reservation through Booking.com and when I arrived to pay I was told I had insufficent funds on my prepaid card I had just purchased to pay for the room. Had to use my dad's card; he sent it with me because the last time i stayed at the Aloft I had a problem then with paying for room. I was never asked for ID, never signed anything, not even charged the 50 dollar refund at the end of stay deposit. And somewhere between Booking.com and the Aloft Hotel, someone other than me took $272.00 off my prepaid card and I can't get it back.

While trying to sleep there...

Liked: Easy to get to and easy to exit
Disliked: There was a homeless camp over the wall where I parked for the night Need to be cleaned/picked up

Very good

Exceptional

Exceptional

Very good

Exceptional

Passable

Liked: They gave me the best room I assume for my birthday. The restaurant downstairs had the best drinks.
Disliked: Only one elevator was working and there was a lengthy wait.

Bad

Liked: I like front desk worker kim made me feel so welcome.
Disliked: I booked a suite that had whirlpool tub but there wasn't any hot water it didn't get lukewarm but the shower had hot water but after 15 hot turned lukewarm then it turned cold I called front desk they said no one here to fix it so she said I can put you in a other room but my husband told her we were checking out she told my husband she was giving me 5000 points which I didn't get said she was going take parking bc my husband said he didn't know it costed i should be refunded for my stay or they should give me 2 nights for free.

Amazing!

Liked: Such a pretty hotel, pool was nice and room was comfy and spacious.