Disappointing

Disliked: No follow up on maintenance needed. Was told Michelle manager on site would call me. She never did. Water leaked from our shower the entire time into the floor of our room. My family and I took 6 showers total in our stay. All 6 times had to clean up water. It was told someone would call to let me know the status, no one did. We didn’t receive trash bags in trash can. No one came by to change our trash. I had to ask the front desk for a bag for our trash. We stayed with Aloft because we have stayed at other locations and have never experienced anything like this. The level of concern, communication and quality of stay was that of a lower quality hotel, again not the level we have experienced in other Aloft locations. Very disappointed. Zero compensation was extended.

Staff was extremely helpful and...

Liked: Excellent location

Exceptional

Exceptional

Superb

Good

Good

Exceptional

Wonderful

Liked: Location was excellent. Staff was friendly and attentive
Disliked: Need bigger trash cans in the bedroom and a trash can in the bathroom