Great value, nice hotel!

Liked: Well designed room, nice and safe location, many amenities nearby

Exceptional

Disappointing

Liked: Clean and good location
Disliked: Tiny room, no place to put toiletries, toilet clogged, shower didn’t get very hot, and it felt “budget” yet cost >$800/night!

Had to fight for the...

Liked: The 24h check-in and front-desk is convenient. The location is good, the view of the city from the room was great. The bed was ok. The sound isolation of the room was good. They had a snack bar, which is convenient. The elevator was fast.
Disliked: There was one negative incident during our stay. We arrived at 1am, they do have 24h check-in, so not an issue, however, they booked us on the second floor. When I reminded them that I've booked a King room with a City View they proceeded to tell me that when booked through 3rd parties like Booking.com that translates to a normal room.I told him that I've been booking all my hotels for the past 13 years via this site and I never had any issues, he was unfazed and told me that he just arrived and his shift just started. I told him I will contact customer service and see if they can resolve it. He said there was nothing they can do.I immediately called Booking customer service, who then called the Hotel and they were told that yes, my booking was for a King room with City view, but they don't have any available currently and that they should check back the next day when a manager is available to speak with them.For that first night, I had to accept the room they gave me, we went to sleep around 2 am and were jolted awake by very loud banging of the floor. Our room shared a wall with the fitness center and people were dropping weights on the floor and even though we had earplugs, the floor transmitted the vibrations and that woke us up.We didn't sleep much that night, but the next day Booking resolved our issue by talking to a manager and we were switched to a room on the 30th floor with a very nice city view, but by then I was tired, jet-lagged, angry and questioning my life decisions.Aside from this, the hotel is kind of basic and the room is kind of small, I guess that's typical for New York.I expected more from a 4 star hotel at this price-point, will probably not be returning to this one and will probably think twice before booking another Aloft.I did not receive any (partial) refund for the first night, did not ask either, I was tired of fighting for my rights.

Superb

Very good

Superb

Very good

Liked: Location
Disliked: Cleaning service was offered super late

Would stay again due to...

Liked: Great location. Clean. Good staff.
Disliked: Walls are thin. Including hearing the 45 minute love making in the room beside me as if they were in the room with me. lol.