Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!

Liked: Shower Size.
Disliked: Treatment of my fianceé!

Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.

Exceptional

Liked: Room
Disliked: N/a

Very good

Exceptional

Passable

Spend your money elsewhere not...

Liked: Loct
Disliked: Lifts stopped working for most of our stay which was 7 nights Fire alarm system when off three times one night We were told ,Not to use the lifts and come down by the stairs we are on the 15th floor and we had our daughter who is not able to walk. It was very stressful. We were told nothing whether the situation was more dangerousWe couldn’t even dial down to the front desk because the condition of the phone in the bedroom Was not useful The ADA bathroom room was damaged by water and I asked for a blow out light bulb to be changed and no one bothered to fix that

Pleasant

Liked: Location
Disliked: Water pressure in the shower was low, light fixtures sometimes worked. The elevator had problems the whole time we stayed. Ants started to pile up in the room day before departure.

It was ok. Felt insecure...

Liked: I liked that it was full service! The room was clean.
Disliked: I disliked the lighting or lack of lighting in the bathroom. Didn’t like the aesthetic or decor. The room looked sparsely furnished.

Exceptional

Very good