Aloft Louisville Downtown Guest Reviews
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0.3 miles from Louisville centre |
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Catherine Mon, 24 March 2025
Convenient to our destination.
Liked: Convince to my events.
Disliked: Checking in was terrible as the front desk girl at 6pm wasn’t friendly and obviously didn’t want to be there. She couldn’t find my second paid reservation and then I had to ask for my prepaid breakfast vouchers. The same girl the next morning for breakfast didn’t put in half our order but the nice African American girl in the kitchen was sweet and very helpful in getting it taking care of. Saturday evening we came back late only to find that our room had not been cleaned or fresh towels. Went to the desk and a young man was very helpful and explained that they only do every other day. I explained that we weren’t informed of this at check in but would like fresh towels and 2 extra pillows. This front desk clerk was very friendly and helpful. He had towels and pillows brought up to our room asp. (Great service). Then upon checkout the same lady from Friday night and Saturday morning was working. She was more interested in txting on her phone than checking me out. When I asked her for a printed receipt she continued to txted on her phone as I wasn’t evening standing there. I wanted to get her name but she conveniently had her name tag turned backwards and at her hip so you couldn’t ready it. As this being my 1st time staying at an aloft and being a Marriott member. I would not choose this brand in their chain. Thank you for time. Catherine Jones.
Shannon Mon, 24 March 2025
Close to conference center and...
Liked: Great location and good food.
Disliked: Room was not cleaned daily, which is fine, but a place take trash or way to to dispose of it would have been nice.
Dana Sat, 22 March 2025
Ideal location, friendly staff, comfortable...
Jitae Thu, 20 March 2025
Very good
Carlson Sun, 16 March 2025
Passable
Liked: Location
Disliked: Room was dark and depressing
Makayla Fri, 14 March 2025
Was a great time, will...
Liked: Very lively at night and safe.
Disliked: Parking.
Charles Wed, 12 March 2025
Great location and staff.
Liked: Location, bar, food, bed comfort and staff.
Disliked: Not enough seating and lack of usable counter space in bathroom area.
Brent Mon, 10 March 2025
Exceptional
Matt Fri, 7 March 2025
Superb
Binek-hamilton Thu, 6 March 2025
Very good
Liked: Travelling to Florida, great location that was very dog friendly, easy parking.