Aloft Dallas Love Field, Dallas

Comfortable bed and room. Overall great stay for our one night there. Staff was good and helpful.

Disliked: Lighting in the room was not good and the shower was designed where you have to get drenched with freezing cold water to turn on the shower before the hot water can flow.

Really enjoyed the stay

Liked: Really nice
Disliked: Not sure

Exceptional

Superb

Liked: People, food and drinks, amenities, and room.
Disliked: No microwave in the room.

Passable

Liked: None
Disliked: They double charge me. I paid by Klanar through booking. When I checked in, the receptionist told me that my card was denied. He asked me to give him different credit card to put that in hold. I thought he only put that on hold. Then he charged my card the whole total 2 nights that I stayed. I asked what did you charged on my card, he said only put a $50 on my card for authorization then they will put it back to my card. After I got my room, I checked on my card online, he charged a whole amount that $372.50 that amount that I book 2 night stay on booking.com. I came down to lobby and ask him why, then he told me a different story that my previous card I put in when I book my reservation that was denied. He has to charged me again for my 2 nights stay. I told him there was no way I had my payment denied because I pay with Klanar when I book my reservation and it was payment method. He told me that I have to call Klanar or Booking.com to ask them about this. I called Klanar then they told me to call Booking. I called Booking then they said the receptionist at Aloft was wrong. My reservation was paid at the time that I booked online, and if the Aloft charged me again. They are double charge me. The agent on Booking has to put me on hold for 30 minutes to call the receptionist at Aloft and talked to him. My problem haven't fixed yet and the charge that Aloft charged on my card, it is still showing pending.