This could be such an amazing place. But the rooms, whilst really nice, are pricey. Bar prices really put you off. But biggest issue whilst we were there were the lifts. Three lifts for guests, two of which weren't working when we arrived. The following morning, the third lift was taken out of use, leaving guests to either walk 5/6 floors up/down the stairs, or use the 'staff' lift; cleaners trying to use this lift, and a complete circus trying to get in/get out. I'd really love this place to put everything right, but wouldn't book again until they have. Sorry!

Liked: The rooms, the layout and 'vibe'. Restaurant/breakfast also very clean and sharp - food very tasty.
Disliked: Snack bar and main bar prices completely extortionate - £25 for a bog-standard bottle of house white being one of many examples. Biggest issue - the lifts!

Exceptional

Superb

Liked: Lovely hotel , staff , great breakfast , car park across the street. Good location for Christmas markets
Disliked: You can’t open the bedroom window

Very good

Exceptional

Liked: Helpful and friendly staffClean spacious roomComfortable beds
Disliked: Trouble connecting the phone to the TV on android devices.

Exceptional

You can pay less for...

Liked: Room and bed size. Breakfast was good.
Disliked: Suites that accommodate more than just too.

Exceptional

Exceptional

Very comfortable, good value, excellent...

Liked: Good rooms and had a gym
Disliked: A little too far away from town.