Exceptional

Very good

Liked: Location good, Room clean, Bed comfy.

Very good

Not a great experience

Liked: The location
Disliked: The place was quite dirty, with clean towels lying on the corridor floor for next guests to arrive - appalling! Lift had out of order sign, which means we had to drag our luggage to the 3rd floor. The mirrors were disgusting and full of dirt. The bathroom wasn't much better. The breakfast buffet was very poor. Paper thin walls made it impossible to get a good night sleep.

Passable

Good

Liked: Good location!
Disliked: Poor breakfast!

Great location, good hotel

Liked: Situated in a great area, with travel into the centre of London very easy.
Disliked: Room was excellent but cleaner came in each day to clean & replace towels which we did not require. Could of done with door handle notice to prevent unnecessary washing of towels etc. Not good for the environment.The toilet pan required a good clean as extremely stained & shower required grout cleaning as also very dirty. There was no plug in basin meaning you had to run water continually, especially when shaving. Such a waste of water. We did ask for one but never came!

Pleasant

Liked: The location is very good. At the reception, the middle aged receptionist was kind and helpful ( but not the young one). I did like the breakfast which was rich.
Disliked: The room was never well-cleaned. The wardrobe was too small for a room of 4 persons. I stayed 7 days and the sheets were never changed, nor the pillow cases.Additionally, I did not like the young receptionist that I met in the afternoon. Once I came back at 2.30 in the afternoon and wanted to take a nap before going back outside. I found the room uncleaned.. I waited 20 minutes in the common area and still not done. When I asked the young receptionist about it, he was rude and state that he could do nothing about it, and that I just have to wait. I did not like his tone. Another point, the wifi in room 328 was horrible. Very weak network experience.

Good