BLISS

Liked: Amazing space, felt so incredibly relaxed. Staff were wonderful.

It was my birthday treat...

Liked: Lovely room although the garden view was non existant as there is a large tree and shrubs directly outside the windows so no view at all. Really warm and comfortable beds. The afternoon tea was pleasant but the black coffee that i requested was a small expresso size in a larger cup; it would have been nicer with a coffee pot like the tea pot that my daughter was given. Nice to receive a complimentry plate of cakes from the room service for my birthday.
Disliked: Breakfast entry was met with it is continental or extra for a full English which meant i had to point out that we had stayed the night and it should include the full English which I felt should have been checked in the first place as it made it an awkard situation. Also the slight downgrade i have given the overall rating is due more to the spa area - the staff are pleasant but it seems really disorganised and they do not seem to know you by name even though we were there for 2 days and 5 treatments; they seem to rush you somewhat and if you ask them how they are, several did seem slightly 'fed up' and that isn't nice as an answer to a client.and there is no tea or coffee facilities in the area. Towels etc are left on chairs not being occupied as were there for several hours and not removed by the cleaning staff.

All in all a great...

Liked: Steam, massage, dinner and breakfast
Disliked: The rooms are a bit dated and the quality of the food was lower than I expected.

Pleasant

Liked: Bed was comfortable and room size was good.
Disliked: Damp/mould in bathroom, wallpaper peeling, loud hotel room humming and radiators.

Good but not value for...

Liked: The welcome and the beauty of the house
Disliked: The staff in the restaurant were very slow

Superb

Exceptional

The hotel met our expectations.

Liked: There was a small issue we experienced which was dealt with by the customer service manager Charlotte, efficiently & professionally. Her intervention ensured a very pleasant stay. Staff were attentive & very professional. Breakfast was well presented & enjoyable.

Exceptional