Alexander House Hotel & Utopia Spa Guest Reviews
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Write a review
Michael Wed, 13 November 2024
review of hotel Alexander
Liked: we liked how our dog was made very welcome the spa is amazing all very clean loved the outside jacuzzi toiletries are really nice quality
Disliked: we felt it was too much to charge for waitress service how else was we to get our food the continental breakfast would be tastier iff cheese & hams were on the menu
Kenny Thu, 7 November 2024
Exceptional
Liked: Everything was perfect
Plamen Sun, 3 November 2024
Exceptional
Lesley Sun, 3 November 2024
Overall we had a lovely...
Liked: Hotel was nice and clean, very luxurious,
Disliked: The food for breakfast was not as good as we expected. And also the afternoon tea could have been more exceptional than it was for the price.
Robert Wed, 30 October 2024
Definitely one of the best...
Liked: The general vibe of the hotel is fantastic
Disliked: The elevator needs upgrading
Scott Wed, 23 October 2024
excellent
Liked: everything, no faults
James Sat, 19 October 2024
not a 5 Star experience
Disliked: Definitely not a 5 Star experience. I stayed in the Spa Suite room called Oak. The room cost £423. It had No Air Conditioning. The room is above the Pool/Spa area, as you could really feel the heat, it was way too hot, with only a basic Fan I had to take out the wardroom. No bottles of water in the room, or a Fridge. I asked for an ice Bucket to take to the room, but reception told me they had no ice, as the machine was broken. The mattress is two singles pushed together, it dips in the middle and you can really feel the springs, it definitely needs replacing. Due to the old mattress and the hard Springs, along with the heat with no Air Conditioning, I didn’t sleep well at all. I phoned reception in the morning to ask for late checkout at 12, and was told “ No, someone had paid for early check in at 12, so I had to be out by 11”. I told reception I wasn’t happy with my stay, and would be leaving a 1 star review. She didn’t even ask why, just said sorry. I wish I booked the Holiday Inn down the road, much better service, better beds, they have Ice and you can check out at 12 like most decent hotels. Avoid.
Austin Thu, 17 October 2024
Superb
Annie Tue, 15 October 2024
Excellent spa and hotel
Liked: We love coming to this hotel. The spa is incredible and the whole experience so much fun!
Disliked: Air conditioning would have been lovely.
Frances Mon, 14 October 2024
Disappointing stay.
Liked: To be honest, very disappointing and not much to like.
Disliked: Didn't like dated dark Spa. Rude girl we asked to show us around. Only outdoor hot tub looks fabulous on website but in truth just overfilled with people all the time. Indoor spa too cool. Supposed to be a top hotel but no room service food available when we came in 9.30pm except for dried cold sandwich. Completely over priced. They need to learn from the likes of Fairmont Windsor with food, spa and courtesy. Over charged us in final bill by adding two breakfasts that we never had and added a random bar meal that we also never had. No explanation as to why.