Good

Disliked: They should have told us about the work going on at the plaza

Amazing hotel, location and views....

Liked: The location and facilities are fantastic and the view while having breakfast on the terrace is one of the best we have experienced in Europe. Also, the reception staff went above and beyond to help us out with taxis etc.

Good

Disliked: Directions to the hotel during the building work would have been useful

Very disappointing as the images...

Liked: Location was good
Disliked: We weren’t warned about the building work outside the front. The air conditioning didn’t work. The lift wasn’t working for 3 days. The breakfast was very basic. There was nowhere to dry towels. The toilet was directly in front the shower door. The shower was black in the corners. The curtains were falling down.

Overall we had a great...

Liked: The spa experience was very good and met our expectations.
Disliked: We booked an upgraded room looking over the square but unfortunately there was works going on in the square. The blind in the room was broken, even so fixed very quickly. The lift was out of order and the swimming pool on terrace was not heated due to an issue.

Great baths but the hotel...

Liked: The location and the spa is great.Breakfast was good.
Disliked: The elevator, heating system, heating floor system and WiFi did not work. It was not a trust bin.I expected a bathrobe , it wasn’t.The location is great but the surrounding was blocked by different t street works. Simply I expected much more.

There is refurbishment going on...

Liked: Very relaxed, very helpful staff especially Laura, lovely room with high ceiling, warm after so much rain. View onto the plaza will be great when they finish the refurbishment.
Disliked: Need more coat hangers in the wardrobe and need towel hooks for hand towels.

A Warm Welcome

Liked: The location is ideal, in the peaceful section of the old town, within 5 minutes’ walking distance from the entrance to the hilltop fortress (2nd largest moorish castle in Spain). Quite a few restaurants for various tastes in the vicinity. A nifty and costworthy multi-storey car park very close. The hotel is located by the old market square, which was under heavy renovation, but when finished, it will surely be absolutely splendid! The breakfast room is on the top floor with a superb view on the old fortifications.
Disliked: Our room had a ’weird’ setup: there was a separate booth for showering, one for the toilet seat, and the sink was standing almost in the centre of the room … took some time to get used to it. Some of our expendables got spoiled before we noticed that the in-room-fridge had tripped (the light was on, anyway!). We didn’t try the thermal baths.

Exceptional