Aiden by Best Western San Antonio Riverwalk, San Antonio

This was a wonderful hotel,...

Liked: The hotel had a wonderful upscale vibe, very modern and super clean. As soon as you walked in the entire hotel smelled good. We needed extra roll of bathroom tissue and it was brought to our room in less than 10 minutes. Check-in and check-out was super easy.
Disliked: It was nothing against the hotel, but we were on the first floor and we could hear all the cars fast and slow. It died down the later the evening got.

DO NOT STAY HERE! Horrible...

Liked: We liked the vibe of the hotel and the access to the Speakeasy
Disliked: Upon checking in for our Anniversary getaway into what was supposed to be a King Suite, we opened the door to two double queens with a connecting door. We returned to the concierge desk where the staff said "Uh oh what happened?" knowing full well what happened since he forgot to mention the room we booked a week in advance, they had given away. He proceeded to tell us "There is something wrong with the King bed you booked" and then added that there was nothing he could do to comp us in any way. He gave us "complimentary breakfast" which consisted of one item and one drink - a total joke if you want to call that complimentary breakfast, and told us that management would be there first thing the next day and that we may have better luck solving the issue with them. As the next morning rolled around, SURPRISE management doesn't work on the weekends. We are very upset with the lack of problem solving abilities this hotel has and not to mention the complete lack of customer service they are "able" to offer. Again, we booked a King suite and paid in full for a King size suite for our Anniversary, and were given two queen doubles with a connecting door and were told there was nothing they could do about it - and they did NOTHING about it. Not to mention, the bridal party we met in the lobby suffered from the same issues. They had several rooms booked for a bridal party months in advance and they didn't get the rooms they booked either. Spare yourself and don't book with the Aiden. It's a joke to say the least. DO NOT BOOK HERE!

Exceptional

Liked: Very friendly staff. The rooms were clean. Bed was super comfortable. The lobby and bar was very nice bars and restaurants very close by. Walking distance

Pleasant

Very good

Exceptional

Liked: Location

Very nice hotel and

Liked: Property was clean location was excellent for our event.
Disliked: This is may not be the hotel’s concern, but booking.com gave us a low rate for the first night but the hotel explained the reason for the higher second night was on booking.com the night manager AJ was a little rude but when we decided to continue with our stay for the second night like we say (cambio cassette