The overall condition of hotel was very good and breakfast was fresh and had quite a selection of food. As stated in my negatives, my biggest complaint is that my check in was at 3 but they said their system was down and I could not check in until whenever they called me (which turned out to be an hour or so after 3). They didn't have any sort of back up system to use in case of such a problem. And nothing was offered to make up for the late check in and when we asked about a discount, we were told since we booked online, there was nothing they could do about costs, except offer us "points" of the sort to use toward a future reservation. But that required a sign up for an account and we don't travel enough to make an account worth having. So, all in all, it just may be our fault we did not read the stipulations of booking online through other companies. Other than the late check in, everything else was very good!

Liked: Close to venue we were visiting, big breakfast.
Disliked: Late check in; no discount.

Liked: Very roomy, great location from Emo's. Only took about 6 minutes to arrive.
Disliked: They won't let you on the balcony in the room we were in. They had a window that led to this balcony, but had a warning stating not to remove screen or go out the window. What's the point in having one in the first place?

Exceptional

Superb

Liked: Very clean and very friendly and professional staff.
Disliked: Bed was too soft.

Everybody was very friendly, the...

Liked: Sushi restaurant was very good food very fresh.
Disliked: The room had a little bit of a musty smell or maybe it was the smell of the cleaning fluid. Other than that, it was a very nice stay.

Bad

Superb

Liked: Room, pool, location
Disliked: The breakfast was just standard.

Very good

This hotel has changed drastically...

Liked: Location is great, free water and coffee machine available in lobby
Disliked: Breakfast quality has gone down since my last visit, everything was mostly just frozen food heated up. There were alot of signs stating there might be crickets in the hotel but my partner and I found some other type of bugs in our room. Air quality inside of room felt very humid.

Nice stay

Liked: The staff were friendly. Good breakfast.
Disliked: The sloped room floor and the elevator.

My go-to stay every time...

Liked: This is my favorite hotel to stay in Austin! Staff is always friendly and one employee even remembered me from the time I stayed before
Disliked: N/A