ACHAT Hotel Regensburg im Park, Regensburg

Superb

No 24hour check-in!

Disliked: I booked through Booking.com but I didn't get to stay here after all. I booked here because it was close to where I was working while in Regensburg, and in the QandA on the booking.com listing had a reply from the hotel, stating they have 24h check-in. So I booked. Then I phoned to confirm this, as I was going to be arriving rather late at night.I was then basically attacked by the lady over the phone, who was clearly very upset, extremely rude, accusative, and shouting and complaining that there is no way I can stay at their hotel as the reception closes and I won't be able to check-in. She was not at all apologetic, or interested in helping me cancel my booking and was instead extremely rude. I had to listen to her shouting loudly and complaining about me and the situation to a colleauge in the background. She then referred me to a number I should phone at head office to sort it out. She said I should call it and let her know the outcome. After being unable to reach anyone at that number, I tried to call the hotel back, with no answer after multiple attempts. Now worried that the money was going to be deducted without me actually staying there I was left with only the option to email and hope that they wouldn't charge me, and book at a different hotel. Very bad experience!

Very good

Liked: Comfortable hotel,
Disliked: Restaurant advertised, but not on premises as expected

Superb

In general, it was OK...

Liked: The room was relatively clean. WiFi worked well. Breakfast was OK and the staff was helpful. Morning view on the park and ducks was quite nice.
Disliked: There were occasional noises from the neighboring rooms. The plumbing noises were also noticeable. And there was an issue with non-functional room keys, but the staff was friendly and opened the doors at request.

Passable

Very good

Very disappointing :(

Liked: Location
Disliked: The room cards didn't work, there was an awful lot of dust in the room. There was also rubbish on the bottom sheet. Cobwebs everywhere. The bathroom was also dirty, spiders in all corners. Very disappointing for this price. The restaurant was not functioning, but it says that the hotel has one and was expected to work.