Exceptional

Liked: Great location, convenient parking, friendly staff, good breakfast!

Superb

Very bad ..commitment

Liked: Very good location...near with all interest places...
Disliked: I almost missed the train schedule..because I ordered a taxi at 10:15 to go to the station..because I brought 2 big suitcases..and I repeatedly reminded them to be on time..my train was 10:46...when I waited..until 10:25..the taxi didn't come..and the receptionist said that the taxi company had run out of cars so they couldn't come to pick me up...this was the first time I had the worst commitment experience..and one of the employees who helped solve this problem didn't even seem to accept my complaint...very annoying and unprofessional..I was very disappointed with the taxi's promise that was missed and didn't inform me..and there was almost no solution...even though Axi finally came at 10:30..this incident was really inappropriate

Superb

Liked: Perfect location! Great breakfast

Convenient hotel near Regensburg sights...

Liked: The ACHAT is centrally located near the Regensburg Dom, an easy walk from the train station and to the many sights and attractions of the town. The staff is accommodating for baggage drop-off before check-in, and responsive to “Booking” communication. Rooms are comfortable, with places to store items.
Disliked: The bathrooms could have been a little cleaner. We stayed at the ACHAT at the beginning and end of a bike trip, and on both occasions, this was true - hairs, not ours, on the counter on one occasion and on the floor the other time. Also, the staff at the front desk could have been more personable.

Go Visit Regensburg. It will...

Liked: We were made feel special and valued; our stay in Regensburg was made memorable by the care and help of the hotel staff and the comfort of our room. We were surrounded by historic sites and loved it.
Disliked: Nothing.

Superb

Pleasant

Liked: Central location, nice breakfast
Disliked: Air conditioning didn’t work even though it was advertised. When we told staff about this they just said they knew and were waiting on a replacement part. 30 degrees and the room was in the attic. We booked a “superior” roombut this part was far from pleasant. I get that it’s out of their control but a certain compensation could have been offered.

Very good

Liked: The staff were very helpful. And location excellwnt
Disliked: Unfortunately the air conditioning was not working which resulted in difficult nights as evening temperatures were high 20 degrees