Exceptional

My fav hotel in Brooklyn...

Liked: I love the Ace and especially the room 1229 that I have stayed in twice now.
Disliked: Unfortunately on my second day there was no tea in my room bc I didn’t have it cleaned the day before so I went downstairs to ask for some. Front desk, bar and the bakery. No one would get me a tea bag but said they would deliver to the room. That was 8am. At 9am I called down to ask again and the desk said she would have some brought up. At 10am still no one came. At 11 I saw the cleaning ladies and asked her. She called her manager. It seems like a small thing but really? No one could get me tea? It just felt like REALLY REALLY bad customer service. It sucks bc I love the hotel.

Still my favorite place to...

Liked: Great rooms great lobby great location
Disliked: The restaurant & coffee kiosk are currently under construction. While a limited menu is available in the lobby, it’s not as efficient or comfortable. Looking forward to the restaurant reopening!

Exceptional

Exceptional

Liked: I loved this hotel! I’m not one to write many reviews. However, I was absolutely blown away when I entered. I actually am reserving another stay for my travels next month to Brooklyn. The room was clean, hotel halls were quiet, and staff were extremely welcoming.

Great stay at a fun...

Liked: Quirky, fun and clean.
Disliked: Location was probably wrong for us. 30 minute walk to anywhere. Our fault though

Very good

Exceptional

A good nights sleep, that’s...

Liked: Comfortable bed, quiet room. Slept well
Disliked: No in-room coffee; bedroom furniture & bathroom shower very basic; lobby & bar area is a big coworking space, permanently full of nonresidents on laptops.