AC Hotel Palacio del Retiro Autograph Collection, Madrid

AC Hotel Palacio del Retiro Autograph Collection Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Exceptional

Liked: The property itself is beautiful, very well located, with a very helpful and amazing staff! I would highly recommend this hotel to anyone looking for a very personalized experience.
Disliked: Loved everything. Nothing bad to say about our stay.

Exceptional

Poor

The hotel is beautiful, very...

Liked: It is exactly how i thought it would be. I took photos to write a review and i really loved the quality of service, the breakfast had all i needed, also the spanish potato omlette, their walnuts were really good quality and delicious. I eat walnuts almost everymorning and i also buy very good quality ones, however theirs was very tasty. Their cheese was fresh and also very good quality. Everything was very good quality. The servicec the staff. I had read so many reviews about so many hotels, my regular hotel was full so it was impossible to choose, i was afraid of AC’s bot working or not having hot water, as some travellers have written in some reviews of other hotels. There is nothing worse than paying for a hotel that brings in frustration. However i loved it. My room also had a balcony that i didnt know and i wished it did and i was so happy when it was unexpectedly a small balcony where i can open the window. I opened to hear the wind and the trees. It was a good stay.
Disliked: The pillows! I found the pillows uncomfortable. I believe two should be a little high and the other two a little lower in height. The bed and master was very comfortable but the pillows need to be changed. They were not horrible, still a little ok. but i preffer a lower. And your coffee machiene is in drawer and it is not easy to open it, fill it. Put it in the dressing cabinet, Is an idea but i didnt like it in the drawer. And i couldnt find a kettle? Must have in the room.

Superb

Good

Exceptional

One of my best stays...

Liked: The hotel design, the breakfast and the bar. The hotel is perfectly situated in the heart of the best neighborhood of Madrid, facing the biggest park Retiro, which allowed us to have a walk every morning.

Superb