Accommodation was 5 star; staff were welcoming and friendly; breakfast was the best ever and the room was cleaned to high standard and very complimentary.

Liked: Everything from cleanliness, staff, breakfast and bar; nothing was too much for the staff - very welcoming.
Disliked: Hotel bar is a little pricey.

Good

Disliked: Parking

Exceptional

Liked: Parking was the only issue due to it being at capacity and no parking avaliable
Disliked: Mariyam on the front desk was lovely

Superb

Very good

A good trip spoilt by...

Liked: Nice room. Breakfast good. Close to tram.
Disliked: I got a £60 parking fine for overstaying the 24hr parking duration by 15mins. I had checked with hotel reception staff if a a short overstay would be a problem and they had told me it wouldn't be. When I got the parking charge notice I called the hotel and asked if they could help and was advised they could but I needed to email with the details. I did this but did not receive a reply so had no choice but to pay the fine before it went up to £100.Very disappointed.

Good

Disliked: We checked in really late and it seemed like there was only one person on reception, which made everything super slow. Other than that it was fine

Exceptional

Very good

Exceptional