Ideally located. Staff friendly and polite. Clean room and facilities. Will be back.

Liked: Location and parking close by. AC Hotel was ideally located for the O2 Academy.
Disliked: None.

When we got to the hotel we realised the wrong one had been booked but the staff did what they could to book us in to the correct one. Extremely helpful, pleasant staff.

It is a decent hotel but could be better. It could be cleaner and the breakfast is very poor.

Liked: Central location; good shower.
Disliked: Breakfast very limited; room not that clean.

Liked: Nice location by canal and very easy access to NIA.

Excellent staff. Quiet and comfortable...

Liked: Excellent standard of service from staff across the board - reception, bar, security, and cleaning. Made it easy for us to order food to the hotel past serving hours, including room delivery which was superb. Kareem, one of the security guards, helped us with our luggage to our rooms. We look forward to staying here again. Exceeded expectations.
Disliked: It seemed as if even a gust of air would cause the bed to creak, quite loudly too. Not sure if this was just our room or whether others had the same issue. However, this did not impact the comfort of the bed itself which was lovely to sleep in after a long day. Lastly, we were are unable to switch off the TV, making it somewhat distracting when falling asleep. Otherwise everything else was great!

Lovely hotel and staff

Liked: Lovely hotel with polite and friendly staff. The room was exactly how it looked on the site and even nicer and bigger in person. Convenient location near the train station which was ideal.

Superb

Liked: Close to everything
Disliked: No mirrors on dressing table to get ready and if 2 women in room and only mirror in bathroom and on the entrance door not good

Very good

Very good

Liked: Modern clean lines throughout

Oasis of efficient hospitality

Liked: The welcome & professionalism of reception manager Orchid really made a difference. The room was modern, well decorated & clean with great bathroom & view over the canal. The area is safe & secure with almost all Central Birmingham within easy walking distance. Around the hotel are a variety of bars & restaurants to suit all budgets & preferences, including the option of al-fresco dining during Spring & Summer. Breakfast has a good range of offerings in the usual buffet style, with additional cooked-to-order hot items. The coffee bar on the ground floor is useful & popular (25% discount for guests!). Overall an oasis of relaxed efficient hospitality in the heart of Britain's second city.
Disliked: Honestly, nothing!

Perfect to reach the station

Great stay staff v friendly

Liked: Bar stays open late - rooms are very clean

Very good