Room was nice but probably...

Liked: Location and the rooms were nice
Disliked: Staff were like as if they didn’t want to be there, waited half an hour for a drink from the bar and that wasn’t because they were busy. There was only 2 customers there and one of them was me. The breakfast was stone cold and the got the order wrong the first time. Then had the cheek to change me £34 for pancakes that they bought from Tesco not fresh don’t think the toast had touch a toaster it was just bread. Then had the cheek to put a service charge on everything at least in America you had an option to ad service charge.

Passable

Liked: Very clean room, massive bed
Disliked: Far too noisy

Did the job

Liked: Seemed like it had been beautiful building with original features, staff were good, nice sized room
Disliked: felt like the furnishings needed to refreshed. Missing a couple of touches. Didn't feel extremely clean or looked after

Exceptional

Great location and comfortable stay

Liked: Location & size of room was great. Bathroom looked like new.
Disliked: Reception staff was very quietly spoken to the point I couldn’t hear her. There was no additional info offered eg booking at restaurant / breakfast options, or of directions, interest in our plans etc.

Exceptional

Passable

Very good

Exceptional