Wonderful experience with excellent staff.

Liked: The Executive Lounge and variety of offerings including the nightly surprise treats at turndown service.
Disliked: The room and bathroom were on small side.

Perfection

Liked: Everything
Disliked: Nothing

Exceptional

Exceptional

Superior service

Liked: Superb boutique hotel with personalized service. Saleh is a standout because he was there most of my stay. The whole staff treated us like family and the service was like an elite 5-star hotel.
Disliked: N/A

Superb

We wanted for nothing.

Liked: We were overwhelmed upon arriving to be greeted by a traditional doorman, resplendant in red and black velvet, then by Callum, a guest services representative, dressed in a tuxedo, who escorted us to the Executive Lounge where we were able to relax in an amazing, fireplace-lit library with comfortable tables, chairs, setees and sofas while being checked in. We were asked if we would like a glass of champagne while we were waiting, then given the option of three varieties. When poured, we were also offered some lovely hors d'oeuvres as accompaniment. Our room was spacious and so comfortable with multiple pillows on a king-sized bed, a setee, table with chairs, and a desk, as well as a fireplace, blackout shade, large screen television, coffee maker and tea service. The bathroom had a full sized tub with shower in addition to a single shower, a large sink with vanity and lovely personal amenities. The room was made up in the morning and turned down at night. We were given the opportunity to raid the pantry after 8:30 every evening in the executive lounge and were provided a full "honor system" bar in same. We were attended to and spoiled every minute of our stay by countless staff members who were also available to recommend area attractions, restaurants, transportation, and necessities. As the final hotel of a five-week travel adventure, 41 spoiled our experience at all other hotels where we have stayed, and will reserve in our future! A most FABULOUS hotel!
Disliked: Not a thing.

Fabulous!

Liked: Beautiful! Catered to all of your needs. Staff was amazing and so helpful with booking tours or dinner reservations. Pantry in the executive lounge was such a treat. Highly recommend staying here definitely will be back!!

Fantastic staff and property. Highly...

Liked: Location was two blocks from Buckingham Palace and a short walk to Victoria Station. The staff was simply amazing. So friendly and helpful! Welcome was wonderful, we were given a glass of champagne in the lounge while the front desk handled the administrative details. Room also exceeded expectations. Staff brought treats every night with turn-down service. Everyone seemed to know it was my birthday and sent good wishes, while constantly asking if there was anything we needed. All of this attention came with zero pretentiousness, which can be present at some other high end London boutique hotels.
Disliked: Really no complaints. The English Grill restaurant downstairs was good, but I would say just met expectations. There was nothing else about this hotel that did not completely exceed expectations