Exceptional

Pleasant

Superb

Exceptional

Superb in location, facilities, and...

Liked: Loved the art gallery throughout, the historic building—a repurposed 1930s bank with the vault still downstairs, and walkable to many local restaurants, shops and theaters.
Disliked: The heat wasn’t working in our room, but everyone was kind and we were moved.

Big things are taken care...

Liked: The design and artwork of the hotel in the lobby and in the room is nice. I always like when need a room key is needed in the elevator to get to the rooms.
Disliked: The staff was less than friendly. The valet attendants or people at the front door never said hello and never opened the door. The receptionists at the front desk were not welcoming either. The person checking me in maybe smiled once and mumbled through what seemed to be a list of things they are supposed to say. The person at checkout was too stressed to smile or thank me for staying. The hallway for the rooms had creepy yellow lighting.The room had stains all over the carpet and was as if the failed carpet cleaning attempt was lingering. The room had a musty, humid smell. Thankfully the bathroom and everything else in the room was clean or I would have left. The TV remote was missing the back cover which makes you notice all the other details that are missed.I was going to have dinner at the Counting House but when I walked in and saw all the lights out in the light fixtures at the bar I didn’t want to wait to be disappointed by all the other details that would be missed on a slow night.

Superb

Don’t book here

Liked: Nothing! Absolutely awful! Booked and canceled 3 times as there fake package on website are completely a rip off
Disliked: Website fake package. Pay for everything then get an invoice for twice the price

Sensational

Liked: One of the many great things I enjoy about the property was the view I was able to get from the 14 floor
Disliked: Everything was great